Last updated: 29 July 2026
Please read these terms carefully. By browsing this website, creating an account, or placing an order, you agree to them.
This website is owned and operated by KHAS Creations, a partnership firm based in New Delhi, India, registered under GSTIN 07ABDFK7910R1ZR.
You need an account to place an order. You agree to give accurate details and to keep your password private. You are responsible for orders placed from your account. Please tell us at once if you think someone else has access to it.
We may suspend or close an account that is being used for fraud, abuse, or repeated refusal of delivered orders.
We try to describe and photograph every product as accurately as we can. Even so:
Some products carry artwork printed by the original manufacturer. We sell these items as they are supplied to us and do not claim any association with, or endorsement by, any brand or character owner.
All prices shown on the website are in Indian Rupees and are inclusive of GST. Delivery is free on every order. Gift wrapping, the Prepaid discount, the existing customer discount and the Cash on Delivery advance, where applicable, are shown separately at checkout before you pay. A tax invoice is available for download from your account after the order is placed.
We may change prices or withdraw a product at any time. Stock shown on the site is our best estimate — very occasionally an item may sell out between your order and our packing. If that happens we will contact you and refund that item in full.
If a product is listed at an obviously wrong price because of a genuine error, we may cancel the order and refund you rather than fulfil it. We will always inform you first.
Your order is an offer to buy. A confirmation email means we have received your order, not that we have accepted it. The contract is formed when we dispatch the item.
We may decline or cancel an order if the item is unavailable, the address is outside our delivery area, payment fails, or we suspect fraud. Any amount already paid will be refunded.
Online payments are processed by our payment gateway partner. We never see or store your card, UPI or banking credentials.
Delivery timelines and charges are set out in our Shipping Policy. Cancellations, exchanges and refunds are governed by our Return & Refund Policy. Both form part of these terms.
Certain products are marked as non-returnable on the product page. Please check this before ordering.
You may post a review only for a product you have genuinely used. Please keep it honest and civil. Do not post anything unlawful, abusive, misleading, or that infringes someone else's rights, and do not include personal contact details.
We may remove any review that breaks these rules. By posting, you allow us to display your review on the website.
The KHAS Creations name, logo, product photographs and website text belong to us. Please do not copy or reuse them for commercial purposes without our written permission.
Please do not attempt to break into, overload, scrape or interfere with this website, or use it for anything unlawful.
We stand behind what we sell and will always try to put genuine problems right. To the extent permitted by law, our liability for any claim connected with an order is limited to the amount you paid for that order. Nothing in these terms limits rights you have under the Consumer Protection Act, 2019, or any other law that cannot be excluded.
We are not responsible for delays caused by events outside our control, such as courier disruptions, strikes, natural events or government restrictions.
These terms are governed by the laws of India. Any dispute will be subject to the jurisdiction of the courts at New Delhi.
We may update these terms from time to time. The version shown on this page at the time of your order is the one that applies to it.
If you have a complaint, please contact our Grievance Officer, whose details are given on our Contact Us page. We will acknowledge your complaint within 48 hours and aim to resolve it within one month, as required by the Consumer Protection (E-Commerce) Rules, 2020.
KHAS Creations
Vijay Enclave, Palan Enclave, New Delhi – 110045
Email: khascreations2025@gmail.com
Phone: +91 9211483444 / +91 9211485444
This page explains how and when your order reaches you, and what it costs. It forms part of our Terms & Conditions.
We deliver across India through our courier partner. If your PIN code is not serviceable, we will contact you and refund any amount you have paid in full.
Orders are packed and handed to the courier within 2 to 3 working days of the order being placed. We often dispatch sooner. Working days do not include Sundays and public holidays.
Once dispatched, delivery usually takes 5 to 10 working days. Orders to Delhi-NCR and other large cities often arrive well before that.
This is an estimate, not a guarantee. Once a parcel is with the courier, the delivery date is in their hands, and it can occasionally take longer than 10 working days — particularly for remote areas, hill stations and islands, and during festival season. Strikes, extreme weather, local restrictions and other events outside our control can also cause delays.
If your order is taking unusually long, please contact us with your order number and we will follow it up with the courier for you.
Delivery is FREE on every order.
The exact charge is always shown at checkout before you pay, so there are no surprises.
You can pay online (Prepaid), or choose Cash on Delivery.
Prepaid (Online): get a flat ₹20 discount on your order when you pay online at checkout.
Cash on Delivery: a small advance of ₹50 is payable upfront to confirm the order; the remaining balance is payable in cash when your order is delivered. This advance is non-refundable if you cancel the order after it has been dispatched, because it helps us prevent fake/fraudulent Cash on Delivery orders and ensures genuine orders are processed faster.
Existing customer discount: if the phone number you enter at checkout has ordered with us before, a flat 3% discount is applied automatically — no coupon needed.
Before we dispatch your order, we send you a short video of the product being packed on WhatsApp — this is especially done for items containing a battery. We will confirm with you on WhatsApp that you still want to receive the order before we ship it. Please ensure you mention a WhatsApp number you are reachable on at checkout, so we can send this confirmation.
You can see the status of every order in the My Orders section of your account: Order placed → Shipped → Delivered. We also email you each time the status changes.
The courier will normally attempt delivery more than once. Please make sure the phone number you give us is reachable, as the courier will call before delivering.
If a parcel is refused or cannot be delivered and comes back to us, we will contact you. Re-sending it will be charged as a fresh delivery.
If your item arrives damaged, record a video while opening the parcel and send it to us within 24 hours of delivery. See our Return & Refund Policy for what happens next.
KHAS Creations
Vijay Enclave, Palan Enclave, New Delhi – 110045
Email: khascreations2025@gmail.com
Phone / WhatsApp: +91 9211483444, +91 9211485444
Support hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
Please read this page before ordering. It forms part of our Terms & Conditions and explains exactly when money can be returned to you and when it cannot.
In short:
Our products are not returnable.
You can cancel before delivery and get a full refund.
If your item arrives damaged, send us a video within 24 hours and we will replace it free of cost.
We do not accept returns on our products. Because our items are low-priced everyday goods, a returned item cannot be resold, so we are not able to take items back simply because you changed your mind, or because a colour or design looked different on screen.
Please read the product description, the size details and the photographs carefully before ordering, and write to us if anything is unclear. We would much rather answer a question before you order than disappoint you afterwards.
You can cancel your order at any time before it is dispatched. Open My Orders in your account and press Cancel Order. Once we approve the cancellation, you get a full refund, including any delivery charge you paid.
Once an order has been handed to the courier it can no longer be cancelled, because it is already on its way to you.
Refunds are given only for orders cancelled before delivery. Once an order has been delivered, no refund is possible.
For prepaid orders, the amount is returned to the same account or card you paid from, normally within 5 to 7 working days of the cancellation being approved. UPI refunds are often quicker. The exact time depends on your bank.
Cash on Delivery orders cancelled before dispatch get a full refund of the ₹50 advance paid. If a Cash on Delivery order is cancelled after it has been dispatched, the ₹50 advance is non-refundable, because it helps us prevent fake/fraudulent orders and cover dispatch costs already incurred.
If your parcel arrives damaged, or you receive the wrong item, we will put it right at our own cost. To claim this:
Once we have seen the video, we will send you a replacement and we pay the delivery charge for it. You do not pay anything extra.
The video is essential. Without it we cannot tell whether the damage happened in transit, and we will not be able to accept the claim. Please do not throw away the packaging until you have checked the item.
A small number of products are marked as eligible for exchange on their product page. For those items only, an Request Exchange button appears in My Orders once the order has been delivered.
Products marked No Return cannot be exchanged. If there is a genuine problem with such an item, please contact us and we will do our best to help.
If a parcel is refused at the door or cannot be delivered and returns to us, the delivery cost has already been spent. We will contact you to arrange re-delivery, which will be charged as a fresh delivery.
Nothing in this policy affects your rights under the Consumer Protection Act, 2019 or any other law that cannot be excluded by agreement.
KHAS Creations
Vijay Enclave, Palan Enclave, New Delhi – 110045
Email: khascreations2025@gmail.com
Phone / WhatsApp: +91 9211483444, +91 9211485444
Support hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
KHAS Creations ("we", "us", "our") runs the online store at this website. We respect your privacy and collect only what we genuinely need to sell you a product and deliver it. This policy explains what we collect, why, and what choices you have.
When you create an account or place an order, we collect:
We do not collect or store your card number, UPI PIN, CVV, or net-banking password. Online payments are handled entirely by our payment gateway partner on their own secure systems.
We do not sell, rent or trade your personal information to anyone. We share it only with the service providers we need to run the shop:
We may also disclose information if we are legally required to do so by a court or government authority.
Our website saves a small amount of information in your own browser so that your shopping cart is still there when you come back, and so you stay signed in. You can clear this at any time from your browser settings, though doing so will empty your saved cart.
Order and invoice records are kept as long as Indian tax law requires. Your account details are kept until you ask us to delete them.
You can ask us to:
Just write to us at the email address below and we will act on it within a reasonable time.
Your account is protected by a password that only you know — we cannot see it. Our data is stored on Google Firebase with access restricted to the store owner. That said, no method of transmission over the internet is completely secure, so we cannot promise absolute security. Please keep your own password private.
Many of our products are made for children, but our website is intended for adults. We do not knowingly create accounts for anyone under 18. Purchases for a child should be made by a parent or guardian.
If we update this policy we will change the "last updated" date at the top of this page.
If you have any concern about how we handle your personal information, you can write to our Grievance Officer, whose details are on our Contact Us page. We will acknowledge your complaint within 48 hours and aim to resolve it within one month.
KHAS Creations
Vijay Enclave, Palan Enclave, New Delhi – 110045
Email: khascreations2025@gmail.com
Phone: +91 9211483444 / +91 9211485444
GSTIN: 07ABDFK7910R1ZR
We are a small team and we read every message ourselves. If something has gone wrong with an order, please include your order number so we can help you faster.
KHAS Creations
Vijay Enclave, Palan Enclave
New Delhi – 110045, India
+91 9211483444 · +91 9211485444
Monday to Saturday, 10:00 AM – 6:00 PM IST. We are closed on Sundays and public holidays. Emails received outside these hours are answered on the next working day.
You can see the status of every order, download its invoice, and raise a cancellation or exchange request yourself from the My Orders section of your account. That is usually the quickest route.
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, the contact details of our Grievance Officer are given below. Please write to him if you have a complaint about an order, our service, or how your personal information has been handled.
Mr. Raghav Khandelwal
Grievance Officer, KHAS Creations
Vijay Enclave, Palan Enclave, New Delhi – 110045
Email: khascreations2025@gmail.com
Phone: +91 9211483444
We will acknowledge every complaint within 48 hours of receiving it, and do our best to resolve it within one month. Please include your order number so we can look into it quickly.
Legal entity: KHAS Creations (Partnership Firm)
GSTIN: 07ABDFK7910R1ZR